Testimonials from Simla.com customers

See or read what several entrepreneurs say about how the Simla.com platform supports them in their business

More than 22 000 companies trust Simla.com

How an aesthetic treatment clinic grew over 400% in the first year of operation

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We saw a lot of companies, including Zenvia Conversion (formerly Sirena), Zendesk, Kommo (formerly AmoCRM). I have tried all the demos, but settled on Simla.com. From the very beginning the image of this interface and the opportunities it offers stuck in my mind.

Since we started using Simla.com, we have achieved 0 patient no-shows, minimized the time to process conversations manually from 3 hours to 20 minutes per day, and reduced paper usage by 100 times. All of this with a 300% savings compared to our previous tool.

In Simla.com we keep all the information about our customers except the medical part: birthdays, age, place of residence, etc. Now when someone calls us, the system identifies the patient, making it easier to offer personalized attention.

Gastón Franco

Administrative manager of dental clinic, Dr. Oscar Uribe Castaño

Simla.com gives me all the status metrics, so I can know what is my percentage of delivery, of new orders, of shipments, of coordinated orders, of canceled orders, everything I need to know to see which area of the business needs to be improved. Metrics are also very useful for paying commissions to my salespeople. I can see how many orders each of them has loaded, how long it takes to answer, in other words, it allows me to see advanced metrics to see how well they are doing their job.

I have used around 3 omnichannel platforms including Trengo and Twilio. Simla.com has the fastest loading speed for images. For us who are sending garment advice to 2000-3000 customers a day, this was an essential point. If it takes 3 or 4 seconds for the image to load in each conversation, we are lost, because we are going to be delayed in everything; so, the images load very well.

Andrés Azar

Owner of a company that sells women's control garments, Shapex

How a garment store unified 10 communication channels and now handles 3000 dialogs a day

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“If I take Simla.com away from my employees, they will throw me off 😨 the balcony.”

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We have everything integrated in Simla.com and we can respond to our students from a single window, no matter by what means they write to us: Facebook, WhatsApp or Instagram. This greatly speeds up our day-to-day work.

We make sure that there is always plenty of support for our students. If someone drops out of the course, we analyze what happened and contact him or her to find out why and offer them another edition of the course if, for example, they drop out due to lack of time. We do all of this through Simla.com.

Laura Tarrés

Co-founder of online school,
Doqua

“With Simla.com our conversion from messages to sales 🚀 was multiplied by 5.”

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We were looking for a platform to help us with our communications, but when you introduced Simla.com to us, we have got needs that we didn't even know about: order consolidation, catalog maintenance, mass mailings, etc. Multiple opportunities opened up for us. I think we still need to take advantage of 100% of this platform, but we are very aware that Simla.com is super important for us.

With Simla.com, our conversion from messages to sales has multiplied by 5. Before, out of 500 customers we could close only 20-30 sales. Now we have the same number of sales but for 100 customers, who buy from us only via messengers. This is without mentioning the sales that are made through the website without them contacting us.

Junior Olvein

General Manager of handbags and accessories store,
AIRU

BECOME

A CUSTOMER

How custom textile printing specialists achieved 80% conversion to sales

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What we get the most out of Simla.com is the speed of responding to customers, the ease of having automatic responses, quick responses, both with text and with photos and also, undoubtedly, the possibility of selecting the customer by city, by service and so on. I think that's what has helped us the most in Simla.com to improve.

I would definitely recommend Simla.com for businesses that are starting to grow in their ventures, because this platform gives you the facility of having an organized database and, above all, having better quality when serving your customers.

Jacobo Carrascal

Owner of a textile cleaning and sanitizing company,
Higieniza

Simla.com helps me a lot to make managerial decisions, for example, only with sales agent statistics I see: how long it takes them to respond, how many messages they receive, how many of these messages convert into sales and how many do not, why they do not convert into sales.

Simla.com tasks and reminders are a key point for following up with our customers. There are several things, for example, tags that serve to know at what point the process is: whether it is in "sales” or "customer service". But reminders as a task tell you "Hey, don't forget to write to this person.” This is very important.

Now, if I send a quote, at the same time I create the task in the form of a reminder to write to this customer in 3 days to find out what they have decided. This has given us an incredible result: out of the 10 people we recontact in this way, 8 ended up buying from us thanks to this follow-up.

Johnny Sikaffy

General Manager of custom textile printing specialists,
Telas Creativas

How custom textile printing specialists achieved 80% conversion to sales

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This is how Ókolo increased its sales by 40% with Simla.com

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With Simla.com, our sales channel represented by ambassador moms connected to the platform as consultants grew from 30% to 70%. We had quite a considerable increase, because by having that stable solution, we were able to put more strength into the team. Which resulted in doubling it, thanks to having a tool that supports us.

With our previous solutions, it sometimes happened that the tool received interested customers and did not assign them to the available advisors to be attended to, so we were left with a high volume of unanswered customers. On the other hand, we could receive on average more than 400 customers a day and we had to assign all these dialogs manually so that they would not remain unanswered.

We feel at ease with Simla.com, because we are confident that it is a great solution. Its technological robustness and, in addition to that, its support team and impeccable customer service are the things that make all the difference. That is why I would recommend it and I do recommend it.

Alejandra Zuluaga

Chief Growth Officer at Ókolo, a reusable eco-friendly diaper company

Personalized follow-up and 100% responded dialogs of Arrankar with Simla.com

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We did not have very good support or consultancy with other CRM providers. We have come from traditional commerce to the digital field. We are on the right track, as shown by the reaction of users, but we do not consider it vital to have a CRM to operate.

We have been using Simla.com really for a short time, but so far we have found that the tool exceeds our expectations. The reason we changed providers was because we didn't really know how to take advantage of the solution and because we are still a bit incomplete in understanding the importance of a CRM and what it does for us.

Juan Camilo Taborda

CEO of Arrankar, a marketplace for buying and selling vehicles

How to process 17 000 messages per month with 1 advisor and achieve 400% more orders with Simla.com

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With Simla.com we have grown by 400% in orders. We couldn't have done it on our own, but with the help of other people, yes. Now there are 3 of us in the administrative area and we have 5 advisors who focus on chats. However, these people need to be trained so that they can respond to messages and work with the platform where everything is automated in a certain way.

Before using Simla.com we had a lot of unanswered messages: we didn't see them or we didn't have the time, or we didn't want to answer them on our cell phone. So 2 or 3 days would go by and we would lose a sale, because when we responded to the customer they would say: Well, I already bought it, I'm not interested.

The fact that Simla.com brings into one place all the messages from all the platforms we manage, optimizes our response time. We have grown from 100 to 600 messages processed daily and from 10 to 40 orders per day.

Brian Tye and Ángela Arias

Founders of Nalufy Shop, a mexican dropshipping company

BECOME

A CUSTOMER

The decisive factor for choosing Simla.com was the opportunity to centralize email, WhatsApp, Facebook and Instagram. It's awesome because many other CRMs offer you nothing but Facebook or nothing but WhatsApp or if they offer Facebook, WhatsApp, Instagram, then email is not available. There are also very few CRMs that handle bulk sending by WhatsApp.

Implementing a bot on WhatsApp has also worked a lot for me. It's awesome! Because it saves us time. The bot enters the conversation and offers a certain number of options, from which the person chooses. When the advisor enters the chat, he already knows that this customer needs certain things, that he is from a specific place, etc. He has ready almost all the information to send the payment link to the customer. And that's it!

50% of messages already convert into sales, which is a very high number. It may sound like a small number, but at the closing of sales it's too much: going from not having a single sale to suddenly having 10 sales a day only by WhatsApp is a lot.

Alain Prieto

CEO of ArtCases, a manufacturer of wooden cases for cell phones

50% of ArtCases' dialogs with its customers convert into sales with Simla.com

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How Visa Experts broke sales record with Simla.com in just 3 months

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Simla.com has especially taken away the problem of having a lot of people coming in and I was the person who had to respond to everyone with a quick response so they could schedule an appointment. Now I have the peace of mind that when someone writes, a consultant attends to them quickly. So the platform has taken a lot of work off my shoulders. What I also liked is their good service: they have never let me die and when I need something, they solve it quickly.

My sales have definitely increased since I started using Simla.com and I've only been using it for 3 months: the first month there was an increase, the second month another one and this third month that I've been with you, I'm breaking sales records completely.

Mario Pinzón

CEO of Visa Experts, immigration agency for the United States and Canada

How Treats Boutique achieved 40% more sales with Simla.com

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Before Simla.com it used to take us half an hour to answer and the customer would say: Look, I've already found another bakery. So we would lose the sale. While now we answer quickly; we have programmed the chats so that if we don't answer within 15 or 10 minutes, the dialog turns red for us to see well. Combined with quick responses, all that helps us a lot.

Jenssy Mendoza

Sales Agent, Treats Boutique Bakery

Look how Tecno GPS increased its sales by 50% with Simla.com

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With Simla.com our sales team is 100% focused on sales. Now we answer messages in the order we receive them, which makes our work easier, because we no longer have to go here or go there looking for a customer who writes to us. We managed to improve conversion to sales by 40% or 50%, thanks to the fact that we unified all our social media on the same platform.

Alondra Pérez Santos

Sales manager in a company that sells vehicle tracking devices, Tecno GPS

How to multiply the work efficiency of your agents ×3 with Simla.com

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With Simla.com we can assign each conversation to a specific sales agent because customers prefer to be served by the same person who served them the first time. In addition, we have metrics to measure the efficiency of each of our sales agents: how many conversations they handled and how many conversations they converted. This helps us understand the quality of work of each salesperson.

Fabio Martelo

CFO of skincare product marketing company, Meikrem

Here's how MIMO SaaS optimized its response time with Simla.com

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Among the tools we like most about Simla.com are the bots and the chat itself. They can show you all the messages and activities that users do within social media. Not only on WhatsApp, but when someone, for example, comments or gives a like on Instagram, we will receive a message directly from there. This way we can visualize and capture that customer in order to do remarketing and have direct contact with them.